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Terms & Conditions

Customer Service

We want you to be completely happy with your Happygram and if you aren't smiling ear to ear because it's damaged or has not met your expectations then neither are we! Please get in touch as soon as it has been delivered and we'll work it out.

Privacy Policy

Your privacy is important to us so you can happily use our site and know you’re protected. We don’t sell or provide your details to any third parties. By purchasing with Happygram you will be joining our mailing list of Happygrammers! You can opt out of our newsletters at any time but if you do you might miss a great special!



We use Paypal for our transactions which is completely safe and secure. We do not have access to your card details as this is kept in the safe hands of Paypal.



All images and text on our website are copyright to Happygram Limited. Please get in touch by email if you would like to use any of our images or content. [email protected]



We include a FREE delivery service across New Zealand with tracked and next day delivery.  Please note, all orders must be made before 11.30am to be included for next working day delivery. If you are ordering past that time and require next day delivery please get in touch and we will try our best. 

We have a surcharge for:
Rural deliveries (RD address) $4.60
Saturday delivery to metro areas $5.75
These options can be confirmed during the payment process.
We can also deliver to PO Boxes. 
We do not offer a Sunday or public holiday delivery service.
All orders made on Friday will be due to arrive on the next working business day.
All our gifts are packaged very securely. If by chance yours is damaged, please get in touch when it is delivered. 

We use Courier Post for our delivery service and while they do their very best to make sure your gift is delivered the next business day it can not be guaranteed. Please let us know if your Happygram hasn't arrived on time and we can make it a priority to track down. You will also be provided with tracking details.